Journal article
Performance management in Australia’s public mental health service: A state based perspective
Australian Journal of Public Administration, Vol.71(1), pp.20-32
2012
Abstract
This article investigates the implementation of key performance indicators (KPIs) in Western Australia's public mental health system. A nationally agreed performance measurement framework forms part of the much needed reform now taking place within Australia. However, progress in the effective monitoring and reporting of KPIs is slow in most states, including Western Australia. The authors report on the results of a selective case study involving semi-structured interviews with mental health administrators and offer a more nuanced insight into the intricacies and difficulties involved in performance measurement reform. The principal finding is that effective performance measurement and reporting can be internally problematic, particularly within a fragmented and networked system. This tends to give rise to a conformance-only approach to performance measurement.
Details
- Title
- Performance management in Australia’s public mental health service: A state based perspective
- Authors/Creators
- D.J. Holloway (Author/Creator)M. Alam (Author/Creator)A. Griffiths (Author/Creator)D.A. Holloway (Author/Creator)
- Publication Details
- Australian Journal of Public Administration, Vol.71(1), pp.20-32
- Publisher
- Wiley
- Number of pages
- 13
- Identifiers
- 991005543138107891
- Copyright
- © 2012 The Authors Australian Journal of Public Administration© 2012 National Council of the Institute of Public Administration Australia
- Murdoch Affiliation
- Do not use- Former Murdoch Business School
- Language
- English
- Resource Type
- Journal article
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- Domestic collaboration
- Citation topics
- 6 Social Sciences
- 6.27 Political Science
- 6.27.489 Public Administration
- Web Of Science research areas
- Public Administration
- ESI research areas
- Social Sciences, general